Public support that is reachable, human, and App Store-safe.

Contact

• Support email: support@getcibi.com
• Privacy email: privacy@getcibi.com
• Website: https://getcibi.com

What To Include In A Support Request

To help us resolve issues faster, include:

• the device model
• iOS version
• app version
• whether you used demo mode or a real account
• the screen where the problem happened
• screenshots or screen recordings, if possible

1. I cannot log in

If you are testing the product and do not want to create an account, use Try the demo on the login screen.

If you are using a real account:

• confirm you are using the correct email
• confirm your backend/auth service is reachable
• if you signed up recently, confirm any required email verification steps

2. I want to review the product without a backend setup

Use demo mode. Demo mode lets you explore the decision flow, budgets, your active goal, and transaction logging without authentication.

3. My financial data looks incorrect

Check these values first. They directly affect purchase verdicts and safe-to-spend calculations:

• monthly income
• allocation rule
• budget category amounts
• recurring expenses
• savings goal setup

4. I want my data deleted or exported

Send a request to privacy@getcibi.com with one of these subjects:

• Delete My Data
• Export My Data

Response Times

Our target response times:

• general support: within 3 business days
• privacy requests: within 30 days, or faster where legally required

App Review Notes

This page is intended to remain public and reachable without login for App Store review and customer support.